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To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item shows signs of use or damage, we reserve the right to deny the return. Items that are marked as final sale or clearance cannot be returned.
To request a return, you must email us at [email protected]. In your email, please include your order number, the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Returns must be requested before shipping the item back to us.
Customers are responsible for the cost of return shipping unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item without delay. Please follow the return process outlined above for your original item.
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. Depending on the situation, we may offer a replacement or a full refund. Claims for damaged or defective items must be made within 7 days of receiving the item.
If you have any questions or concerns regarding our return and refund policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with feelingharmony.com is satisfactory. Please allow up to 48 hours for a response during business days.